Frequently Asked Questions

Yes. We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unworn, unused, in its original packaging and in the same condition as received.

To start a return, please contact us at info@lumen-eyewear.com.

If you want to change or cancel your order, please contact us as soon as possible at info@lumen-eyewear.com.

Once your order has been processed or shipped, we may no longer be able to make changes or cancel it.

Yes. Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Please contact us as soon as possible at info@lumen-eyewear.com.

If your order has not yet been processed or shipped, we will do our best to update your shipping address.

Please contact us immediately at info@lumen-eyewear.com with your order number and clear photos of the damaged item and packaging.

We will review the issue and work on a suitable solution as quickly as possible.

Please contact us at info@lumen-eyewear.com with your order number and photos of the item you received.

We will review the issue and help resolve it as quickly as possible.

Yes. We currently offer free worldwide shipping on all orders.

Orders are typically processed within 1–3 business days.

After your order has been processed, delivery usually takes 3–9 business days. Total estimated delivery time is usually 6–12 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, holidays or other circumstances outside our control.

We currently offer free worldwide shipping on all orders.

No. At this moment, we only offer shipping and do not offer local pickup.

Once your order has been shipped, you will receive a confirmation email with tracking information.

If you have not received tracking information or need help tracking your order, please contact us at info@lumen-eyewear.com.

We accept the payment methods shown at checkout. These may include major credit cards, debit cards and other local payment methods depending on your country.

You can enter your discount code at checkout.

Please note that discount codes may be subject to specific conditions and may not be combinable with other promotions or offers.

LŪMEN Eyewear is designed around one idea: the right frame completes the look.

Our sunglasses combine clean design, everyday wearability and accessible pricing.

Yes. Our sunglasses are designed with UV protection to help protect your eyes from sunlight.

Product-specific lens details can be found on the product page.

Yes. LŪMEN sunglasses are designed as lifestyle frames for everyday moments — from city walks and coffee runs to holidays, terraces and sunny days out.

Store your sunglasses in their pouch or case when you are not wearing them.

Clean the lenses gently with a microfiber cloth. Avoid using harsh chemicals, rough fabrics or paper towels.

Like all eyewear, LŪMEN sunglasses should be handled with care.

Scratches or damage caused by normal wear and tear, misuse or improper storage are not covered as product defects.

No. You can place an order without creating an account.

Creating an account may make it easier to view your order history and manage your details.

You can contact us at info@lumen-eyewear.com.

We aim to respond to all inquiries within 24 hours.