LŪMEN Eyewear operates this store and website to provide you with our products and services.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect the following personal information:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Account information
Customer support messages
Device information, such as IP address, browser type and website usage
Marketing and communication preferences

We collect this information when you place an order, create an account, contact us, subscribe to marketing or use our website.

HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and deliver your orders
Process payments
Provide customer support
Handle returns, refunds and exchanges
Send order updates
Improve our website and services
Send marketing emails, if you have opted in
Prevent fraud and keep our website secure
Comply with legal obligations

COOKIES AND TRACKING

We use cookies and similar technologies to improve website functionality, analyze traffic, personalize content and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not work properly without cookies.

SHARING YOUR INFORMATION

We may share your personal information with trusted third parties who help us operate our business, including:

Shopify
Payment providers
Shipping carriers
Fulfillment partners
Customer support tools
Email marketing platforms
Analytics providers
Advertising partners

These third parties only receive the information needed to provide their services.

We may also share information when required by law, to protect our rights or in connection with a business transfer such as a merger or sale.

SHOPIFY

Our store is powered by Shopify.

Shopify processes personal information to help us operate our online store, process orders, manage payments and improve the shopping experience.

Your information may be shared with Shopify and processed in countries outside your country of residence.

MARKETING

If you subscribe to our marketing emails or messages, we may use your information to send you updates, offers and product information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

DATA SECURITY

We take reasonable steps to protect your personal information.

However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security.

DATA RETENTION

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes and enforce our policies.

YOUR RIGHTS

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of your personal information
Request deletion of your personal information
Request a copy of your personal information
Object to or restrict certain processing
Withdraw consent for marketing communications

To exercise your rights, please contact us at info@lumen-eyewear.com

We may need to verify your identity before processing your request.

CHILDREN’S PRIVACY

Our website is not intended for children.

We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete it.

THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing any personal information.

INTERNATIONAL TRANSFERS

Your personal information may be processed or stored outside your country of residence.

Where required, we use appropriate safeguards to protect your information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on this page. When we make changes, we will update the “Last Updated” date.