At LŪMEN Eyewear, we’re proud to serve customers with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently offer free worldwide shipping.

2. Processing Time

Orders are typically processed within 1–3 business days from Monday to Friday, excluding weekends and public holidays.

During peak seasons, product launches or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.

3. Estimated Delivery Times

Here’s what to expect once your order is processed:

Processing Time: 1-3 business days
Transit Time: 2-7 business days
Total delivery time (depends on country): 3-10 business days

Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, weather conditions, holidays or other circumstances beyond our control.

4. Shipping Restrictions

We do not ship to PO Box addresses, military addresses or restricted locations.

Certain products may also be subject to shipping restrictions based on applicable regulations, customs rules or carrier limitations.

5. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect shipping address, failed delivery attempts, refusal of delivery or any other customer-related issue, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

You are responsible for ensuring that your shipping address is complete and accurate when placing your order.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible at info@lumen-eyewear.com

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution as quickly as possible.

7. Shipping Policy Updates

We may update this Shipping Policy from time to time to improve our services, comply with legal requirements or meet platform and advertising policies.

The most current version will always be available on this page.