We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as received: unworn, unused, with tags attached and in its original packaging. You’ll also need your order confirmation or proof of purchase.

To start a return, please contact us at info@lumen-eyewear.com

If your return is accepted, we’ll send you instructions on how and where to return your package. Customers are responsible for all return shipping costs. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@lumen-eyewear.com

DAMAGES AND ISSUES

Please inspect your order when it arrives. If your item is damaged, defective or if you received the wrong product, contact us as soon as possible.

We will review the issue and work to resolve it quickly.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

Gift cards
Custom-made or personalized products
Sale or clearance items

If you have questions about a specific item, please contact us before requesting a return.

EXCHANGES

The fastest way to exchange an item is to return the original product first. Once your return is accepted, you can place a new order for the item you want.

REFUNDS

We will notify you once we have received and inspected your return.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@lumen-eyewear.com.

RETURN SHIPPING

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Returned items must be securely packaged to prevent damage during transit.